Warranty
Most used car retailers offer a warranty through a 3rd Party Warranty provider. These are, in effect, an insurance policy with restricted conditions.
At Pembroke Cars we provide our own warranty to ensure complete peace of mind when purchasing one of our vehicles. In the event of an issue, we deal with it - Directly and Efficiently.
All our retail cars priced at £1500 or above come with a 3 month/3000 mile mechanical and electrical breakdown warranty.
This agreement covers the replacement of mechanical items which have broken or by complete failure of an electrical component.
THE POLICY DOES NOT COVER GENERAL WEAR OR DAMAGE CAUSED BY NEGLECT
Pembroke Cars in House Warranty Maintenance and Breakdown Care
Terms and conditions
We aim to provide a safe and high-quality service to repair your vehicle for a period of 3 months or 3,000 miles (whichever is soonest) from the date on your sales invoice. The warranty is only valid at Pembroke Cars and all work must be carried out by us unless otherwise agreed prior to the commencement of any repair.
The Agreement is for repairing your vehicle and includes:
Breakdown - Labour and parts costs for repairs to maintain your vehicle if an included part suffers a failure to perform its function. In accordance with the manufacturer’s servicing requirements, your vehicle must be serviced at the intervals recommended for your make, type and age of vehicle.
Timing Belts - Provided there is proof that the manufacturer’s replacement recommendations have been complied with, and they are free from oil contamination.
Gearbox - Full failure to perform its function. Any gearbox related noise is specified as wear and tear and is NOT covered.
The following are not included by this Agreement.
General Exclusions - Parts of the Vehicle that are NOT included.
All bodywork, interior and exterior trim, brightwork, paint, glass, weather-strips, rubber seals, sheet metal, sunroof panels, carpets, seat belts, wiper arms/blades, wheels and tyres, wheel alignment/balancing.
Service items and components subject to routine maintenance or periodic repair or replacement.
General - Items which do not form part of the Manufacturer’s original specifications of the vehicle.
Timing belts - Unless there is proof that the Manufacturer’s replacement recommendations have been complied with, and they are free from oil contamination.
Casings - Unless damage has been caused as a direct result of the failure of a Warranted Part.
Working materials - Unless working materials and supplies such as oils, filters and anti-freeze are required as a direct result of the failure of a Warranted Part.
Clutch - Where the condition is due to wear and tear, or the clutch is burnt out.
Brakes - Brake discs, brake pads, brake linings/shoes.
Contaminated Fuel - The clearing of fuel lines, filters, injection systems, carburettors and pumps/nozzles and any resulting damage to included components from the use of contaminated or incorrect grade fuel.
Electrical - Bulbs, lamps, and lenses. LEDs, batteries, fuses, wiring harness, wiring, and remaking of disturbed electrical connections, car telephones.
Miscellaneous Items
Water ingress, exhaust system, auxiliary drive belts, brackets, mountings, supports, fixings and fastening devices, fuel tank, corrosion, rubber hoses, pipes and unions and air bags.
Other Exclusions:
Consequential damage to a part unless it is caused by a Part not listed in these exclusions in which case it will be included, although cosmetic damage is excluded. Losses that are not directly provided for by the terms and conditions of this Agreement are excluded. Losses that occur because of a failure of a component are excluded. Examples are, but not limited to; alternative transportation cost, costs associated with a disrupted Journey, prepaid accommodation or transportation, inconvenience, or loss of earnings If the vehicle is used for hire or reward, professional instruction, competition or off-road use, motor rally, motor racing, speed or duration tests or any practice for these events, whether timed or untimed.
Owner/Driver Neglect
Damage must not be caused by any of the following: fire; water ingress; corrosion; frost; floods; snow-affected roads or embedding in mud or sand; a recurring problem where repair advice has not be sought from an Authorised Repairer; failure to respond to a Manufacturer’s recall; not maintaining your vehicle in a safe and roadworthy condition; improper repair; intentional damage or injury; loss or damage to the contents of your vehicle; the theft of your vehicle; participating in a criminal act; wilful exposure to danger; any type of accident; any failure of a cosmetic nature only; being under the influence of drugs (unless medically supervised) or alcohol; misuse or neglect; any unlawful act or omission; Where your road risk insurance should pay for a repair or will deem the vehicle to be a write-off, then the vehicle insurance should be used. Where the speedometer or odometer has been interfered with, altered or disconnected. Where a modification to the vehicle not been approved by us contributes to a fault.
Breakdown Cover
This is at the owner’s cost and should be paid direct to the recovery agent.